News

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    Groupon

    Thank you for purchasing a Groupon Voucher.  Please choose the appropriate link below to book your reservation.  Click this link to BOOK YOUR JULY 21 – AUGUST 24 Groupon TRIP   Click this Link to BOOK YOUR AUGUST 25 – OCTOBER 25 Groupon TRIP  Please choose one of the links above to book your trip.  If you have any […]  Read more »

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    Dealfind-Teambuy

    Thank you for purchasing a Dealfind-Teambuy Voucher.  Please follow the link below to book your reservation. Click this Link to Book your July 14 – October 25 Dealfind-Teambuy Trip  Please click the link above to book your trip.  If you have any questions, please call Neal Moogk-Soulis, Retail Sales Manager at 519-504-0527 or contact him […]  Read more »

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    Travelzoo

    Thank you for purchasing a Travelzoo Voucher.  Please choose the appropriate link below to book your reservation. Click this Link to Book your June 24 – August 2 Travelzoo Trip Click this Link to Book your August 3 – October 25 Travelzoo Trip Please book your trip using one of the links above.  If you […]  Read more »

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    WagJag

    Thank you for purchasing a WagJag Voucher.  Please choose the appropriate link below to book your reservation. Click this Link to Book your July 21 – August 24 WagJag Trip Click this link to Book your August 25 – October 25 WagJag Trip Please book your trip using one of the above links.  If you […]  Read more »

  • March 8, 2014: Number 9 Restoration Update

    Saturday saw another good work day. Unfortunately Kaitlyn did not make it out but Glen showed up & volunteered to climb into the firebox & finished drilling out the telltale stays & replaced the brick arches with help from Manley. All of us “full figured” guys were very appreciative that we did not have to […]  Read more »

  • March 1, 2014: Winter Works Number 9 Update

    The last superheater was fitted with a new end piece and all were successfully sealed with boiler air pressure at 90 psi. While boiler was pressurized the dyno was also tested and performed well at 90 psi. The air compressor was also tested and a few air line leaks were found and repaired. Eugene, who […]  Read more »

  • February 22, 2014: Number 9 Restoration Update

    Saturday we had a small but hard working group out. We decided to air test the superheaters, so Carl fired up both diesel air compressors & we used a large line from 1556 to #9 & got up to 70 psi in no time. I opened the throttle, snifters lifted & we found a couple […]  Read more »

  • February 15, 2014: Number 9 Restoration Update

    Saturday saw a large turnout of workers. Nice to see Bruce Shillinglaw and Jim Hornblower had a break in the weather so they could make it down. Work continued on re-seating the throttle under the careful eye of Glen, After quite a while of lapping a successful seat was accomplished & the throttle was back […]  Read more »

FAQs

Is the steam engine running?

Yes! Engine No. 9 went operational in October 2012. In addition to Elmira steam excursions in August, September and October, it operate on selected Market Saturdays in 2014 on Saturday, August 23, 2014; Saturday, September 20, 2014; and Saturday, October 4, 2014.

Is the train accessible?

The train is not wheelchair accessible. There are a handful of steps from the platform level to the car corridor. The first bank of seats is approximately 10 feet from the doorway. Our volunteers are on hand to assist with passenger boarding. We can accommodate most mobility aids provided they are collapsible. We cannot accommodate motorized wheelchairs.

Can I bring strollers on board?

We can accommodate strollers. For the safety of our passengers and crew, all strollers must be collapsed for storage. Children may not ride in strollers while on board.

Are food and drink on sale on board? Can I bring food or drinks on the train?

We offer a variety of pre-packaged snacks and drinks on board for very modest prices. We accept cash payment on board. You are welcome to bring your own food and drink. All we ask is that what ever you bring on board, you take with you when you leave. Please deposit all garbage in the proper receptacles. Please take your children with you.

What types of payment do you accept?

At the Waterloo Station we accept most major electronic payment methods including credit and debit cards. We can only accept cash onboard, at the Market or in St. Jacobs.

Where is the Waterloo Station?

Our Waterloo Station is located at 10 Father David Bauer Drive in Waterloo. The closest major intersection is Erb and Caroline Streets.

Is there parking nearby?

The Waterloo Station has some free parking available. The nearby Bauer Lot has additional parking.

Do I need to buy a ticket ahead of time?

No, though to avoid disappointment we recommend you purchase your tickets ahead of time either online or by phone.

How far ahead should I prepare to arrive?

To avoid disappointment, we recommend that you plan to arrive 30 minutes prior to your planned departure. This will allow ample time to park, either purchase a ticket or trade in an e-ticket receipt, peruse our gift shop and board your train.

Can I buy a ticket onboard?

Yes. For passengers boarding at the St. Jacobs Market, or the Village of St. Jacobs, tickets are available for cash sale on board. We cannot currently accept electronic payment on board.

Can I bring pets on board?

Pets are welcome on board provided they are not a nuisance or danger to other passengers and crew. Should your pet be a nuisance or present a danger to other passengers, you may be asked to leave the train at the next scheduled stop.

Can I smoke on the train?

For the protection of our equipment, and in accordance with local bylaws and provincial legislation, no smoking is allowed in any vehicle or in any building on our property.

Are there washrooms on board?

Yes.

Is my ticket tied to a specific train?

Though our tickets are sold for specific trains, you are welcome to board other trains provided there is space available. In the event that the train is full, every attempt will be made to accommodate you on the next available train. Our tickets are open return which means that you may board other trains for a given day.