Tickets will go on sale on Thursday, October 15 at 10:00am online and at our Farmers Market Station at the St. Jacobs Farmers Market. The Farmers Market Station will only be open from 9:00am to 2:00pm on Thursday, October 15; Saturday, October 17; Saturday, October 24; and Saturday, October 31. After Saturday, October 31, all sales will be online only.
We invite you to join our Public Events Mailing List to receive a reminder when tickets go on sale.
OPERATING DATES AND TIMES
Santa Trains will operate on the following days:
There will be three departures per day:
Train trips will be round trip leaving from our St. Jacobs Restoration Shop, located at 50 Isabella Street with an approximate 90-minute to 2-hour trip length depending on the number of children on board. The train will not return to the station before Santa has visited every child at their seat. There will be no opportunity to get off in Elmira or at the Market.
Please take a look at the train times and choose your departure time only after you have consulted with everyone in your party. Due to the popularity of these trains, we will be unable to provide exchanges or refunds on tickets purchased for the Santa Trains.
Tickets will be $22 taxes included per person occupying a seat. Children two and under are free but they will need to sit on an adult’s lap.
No refunds or exchanges unless weather conditions cause us to cancel.
All tickets will be assigned seating. After you have purchased your tickets, seat assignments will be made. A seating chart listing customers by last name will be posted online as soon as assignments have been made (or by Saturday, November 21 at the latest). Assigned tickets may be picked up at our St. Jacobs Restoration Shop Station 30 minutes before train departure time.
Assigned seating policy:
As we will be having assigned seating this year, if you wish to sit with another party, those tickets must be purchased at the same time. If you have more than 30 people, please contact firstname.lastname@example.org no later than Thursday, October 8 to indicate which date and time your group would like to travel. There is no discount for groups.
If you you would like to charter the train in the Christmas season outside of the schedule listed above, the prices are:
Up to 90 passengers $1,700.00 plus HST and for additional passengers over 90 the regular ticket price of $22 will apply.
Charters are subject to crew and equipment availability.
STILL HAVE QUESTIONS?
Please contact Neal Moogk-Soulis, Retail Sales Manager, by email at email@example.com or 519-504-0527.
Yes! Engine No. 9 went operational in October 2012. It will run steam excursions on long weekends in May, July, August, September and October 2015. Engine Number 9 will occasionally make appearances during crew training sessions throughout the season as steam-trained volunteers are available. These dates are tentative and subject to change without notice.
Our Farmers Market Station is located in the north-east corner of the St. Jacobs Farmers Market property. You may download a PDF to show pedestrian and car routes to this location.
There is parking available next to our Farmers Market Station on a first come, first served basis. There is additional, dedicated railway parking located beside the Value Village at 330 Farmers Market Road. Street parking and municipal parking is available in the Village of St. Jacobs.
Yes. Due to the installation of the Region of Waterloo’s ION LRT project, we no longer have access to the Waterloo Station located at 10 Father David Bauer Drive in Waterloo.
The train is not wheelchair accessible. There are a handful of steps from the platform level to the car corridor. The first bank of seats is approximately 10 feet from the doorway. Our volunteers are on hand to assist with passenger boarding. We can accommodate most mobility aids provided they are collapsible. We cannot accommodate motorized wheelchairs.
We can accommodate strollers. For the safety of our passengers and crew, all strollers must be collapsed for storage. Children may not ride in strollers while on board.
We offer a variety of pre-packaged snacks and drinks on board for very modest prices. We accept cash payment on board. You are welcome to bring your own food and drink. All we ask is that what ever you bring on board, you take with you when you leave. Please deposit all garbage in the proper receptacles. Please take your children with you.
At the St. Jacobs Farmers Market Station we accept most credit cards but at this time we do not accept debit cards. We can only accept cash onboard and in the Village of St. Jacobs.
No, though to avoid disappointment we recommend you purchase your tickets ahead of time either online or by phone.
To avoid disappointment, we recommend that you plan to arrive 30 minutes prior to your planned departure. This will allow ample time to park, either purchase a ticket or trade in an e-ticket receipt, peruse our gift shop and board your train.
Yes. For passengers boarding at the the Village of St. Jacobs, tickets are available for cash sale on board. We cannot currently accept electronic payment on board.
Pets are welcome on board provided they are not a nuisance or danger to other passengers and crew. Should your pet be a nuisance or present a danger to other passengers, you may be asked to leave the train at the next scheduled stop.
For the protection of our equipment, and in accordance with local bylaws and provincial legislation, no smoking is allowed in any vehicle or in any building on our property.
Though our tickets are sold for specific trains, you are welcome to board other trains provided there is space available. In the event that the train is full, every attempt will be made to accommodate you on the next available train. Our tickets are open return which means that you may board other trains for a given day.