Tickets will go on sale on Saturday, November 1 at 9:00am online, by telephone through our third party ticket seller (1-888-559-5077) and at our station in Waterloo. The station staff in Waterloo cannot accept orders over the telephone,
We invite you to join our Public Events Mailing List to receive a reminder when tickets go on sale.
OPERATING DATES AND TIMES
Santa Trains will operate on the following days:
There will be three departures per day:
Train trips will be round trip leaving from Waterloo with an approximate 90-minute to 2-hour trip length depending on the number of children on board. The train will not return to the station before Santa has visited every child at their seat. There will be no opportunity to get off on in St. Jacobs or at the Market.
Please take a look at the train times and choose your departure time only after you have consulted with everyone in your party. Due to the popularity of these trains, we will be unable to provide exchanges or refunds on tickets purchased for the Santa Trains.
Tickets will be $17.70 plus tax per person occupying a seat. Children two and under are free but they will need to sit on an adult’s lap.
No refunds or exchanges unless weather conditions cause us to cancel.
NEW TO THE SANTA TRAINS THIS YEAR: ASSIGNED SEATING
This year we will assign seats to passengers. After you have purchased your tickets, you will be contacted by a volunteer to let you know your seat assignment. Assigned tickets may be picked up at our Waterloo Station after November 21 or at least 1/2 hour before train departure time.
Assigned seating policy:
As we will be having assigned seating this year, if you wish to sit with another party, those tickets must be purchased at the same time. If you have more than 30 people, please contact email@example.com no later than Monday, October 27 to indicate which date and time your group would like to travel. There is no discount for groups.
If you you would like to charter the train in the Christmas season outside of the schedule listed above, the prices are:
Up to 90 passengers $1,500.00 plus HST and for additional passengers over 90 the regular ticket price of $17.70 ($20.00 after HST) will apply.
Charters are subject to crew and equipment availability.
STILL HAVE QUESTIONS?
Please contact Neal Moogk-Soulis, Retail Sales Manager, by email at firstname.lastname@example.org or 519-504-0527.
Yes! Engine No. 9 went operational in October 2012. It has run steam excursion on long weekends in May, June, July and August. Two more excursions are planned on long weekends in September and October. Engine Number 9 will also make appearances during crew training sessions in September and October as steam-trained volunteers are available. These dates are tentative and subject to change without notice.
The train is not wheelchair accessible. There are a handful of steps from the platform level to the car corridor. The first bank of seats is approximately 10 feet from the doorway. Our volunteers are on hand to assist with passenger boarding. We can accommodate most mobility aids provided they are collapsible. We cannot accommodate motorized wheelchairs.
We can accommodate strollers. For the safety of our passengers and crew, all strollers must be collapsed for storage. Children may not ride in strollers while on board.
We offer a variety of pre-packaged snacks and drinks on board for very modest prices. We accept cash payment on board. You are welcome to bring your own food and drink. All we ask is that what ever you bring on board, you take with you when you leave. Please deposit all garbage in the proper receptacles. Please take your children with you.
At the Waterloo Station we accept most major electronic payment methods including credit and debit cards. We can only accept cash onboard, at the Market or in St. Jacobs.
Our Waterloo Station is located at 10 Father David Bauer Drive in Waterloo. The closest major intersection is Erb and Caroline Streets.
The Waterloo Station has some free parking available. The nearby Bauer Lot has additional parking.
No, though to avoid disappointment we recommend you purchase your tickets ahead of time either online or by phone.
To avoid disappointment, we recommend that you plan to arrive 30 minutes prior to your planned departure. This will allow ample time to park, either purchase a ticket or trade in an e-ticket receipt, peruse our gift shop and board your train.
Yes. For passengers boarding at the St. Jacobs Market, or the Village of St. Jacobs, tickets are available for cash sale on board. We cannot currently accept electronic payment on board.
Pets are welcome on board provided they are not a nuisance or danger to other passengers and crew. Should your pet be a nuisance or present a danger to other passengers, you may be asked to leave the train at the next scheduled stop.
For the protection of our equipment, and in accordance with local bylaws and provincial legislation, no smoking is allowed in any vehicle or in any building on our property.
Though our tickets are sold for specific trains, you are welcome to board other trains provided there is space available. In the event that the train is full, every attempt will be made to accommodate you on the next available train. Our tickets are open return which means that you may board other trains for a given day.