Deposit and payment policy: 50% deposit is payable within three days from date of provisional booking, with the balance due on date of departure.
Debit card and Credit card payments will be subject to ticketing fees.

Group Rates: Special rates are available to parties of twenty (20) or more, booking, traveling and paying as a single group. Email for details.
Discounts apply only to fares paid in advance as a group and do not apply to individuals within a group paying separately. With less than ten (10) days notice, it may not be possible to seat passengers with a group. Please try to reserve all seats required with original booking. 

Cancellations: Will be accepted up to 14 days prior to tour date for full refund.  No refunds will be made after the 14 day mark.

Requests for changes in a travel date up to 14 days prior to original travel date will be accepted at no additional cost, subject to availability and within the same season. Change of fare will be applied if applicable and should the change of date not be available, cancellation policy takes precedence.

Tour Bus Driver and Tour Group Operator/ Tour Guide:
Free with tour group of 20 or more for standard market train (add on’s might require additional fee, please email for details.

Tour Bus Parking:
Yes

THE POLAR EXPRESS™ Train Ride CANCELLATION AND REFUND POLICY:

Due to the nature of this event we require full payment for deposit at time of booking.

THE POLAR EXPRESS™ Train Ride cancellations will be accepted 30 days prior to departure and will receive a 50 % refund of all monies paid.  There will be no refunds after the fact.