The WCR operates year-round from daily 0600 to 2200 hours with scheduled passenger train service from April to December with charters and special trains from January to March. CN operates freight services overnight on the Waterloo Spur from 2200 to 0600.
The WCR Maintenance & Restoration Facility is located in the Village of St. Jacobs at 50 Isabella Street.
For any work to be done or to be anywhere on, about or over the Waterloo Spur from Northfield Drive in the City of Waterloo Mile 4.73 to the end of track in Elmira at Mile 11.89 from 0600 to 2200 hours daily please contact the WCR to arrange for the required permissions, safety documents, and flag protection to be on the property of the Waterloo Spur during those times.
In the event of a railway emergency or malfunctioning signal equipment on the Waterloo Spur Line, please contact the Canadian National Railway. The CNR maintains the Waterloo Spur under contract with the Region of Waterloo.