Train Tickets Now Available!

We now have an online ticketing system for our upcoming train rides. Click on the button below to see what options are available.

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WCR COVID-19 TICKET & PASSENGER SAFETY REQUIREMENTS

Safety First – WCR COVID-19 Safety Statement

The WCR will continue to follow all Public Health measures to keep our volunteers and passengers safe including, but not limited to mandatory wearing of face masks and social distancing. We strongly support full vaccinations and will ensure all on board personnel follow these guidelines.

Vaccination Policy

The WCR will require all passengers age 12 and over be fully vaccinated for COVID-19 and provide proof of vaccination upon boarding the train if requested. 

Individuals with a medical condition that does not permit a vaccination must provide an official medical certificate along with an identification card (with or without a photo). The medical certificate must meet the following criteria:

  • Clearly indicates the passenger’s full name
  • Specifies that the person has a medical condition (unrelated to COVID-19 or any other infectious illness) or a disability that prevents them from being vaccinated for COVID-19. For example: “First name, Last name, cannot be vaccinated due to medical or physical condition unrelated to COVID-19 or any other infectious condition.” The nature of the medical condition preventing you from wearing the mask does not have to be stated on the certificate and does not have to be disclosed
  • Has been dated and issued by a healthcare provider on official letterhead with provider’s full name, license number, and phone number.

Individuals who cannot be vaccinated and meet the aforementioned requirements will be permitted to board the train with a valid antigen COVID-19 test administered within 48 hours of the train departure time and provide proof of a negative test at the time of boarding.

Face Masks

All passengers will be required to wear a mask or face covering at all times. The mask may be temporarily removed for eating or drinking. Eating and drinking is only permitted in the First Class Lounge car and not in the passenger coaches.  No food or drink is permitted in any of our coaches at this time.

Masks are mandatory for volunteers, and staff at all times on trains and in-station. Please note that, for the health and safety of all passengers, volunteers and staff, boarding will be denied to passengers not wearing a mask, and passengers will be detrained if they refuse to wear a mask during the trip.

Masks allowed

  • Medical mask
  • N95 or equivalent
  • Non-medical mask with the following criteria:
    • made with multiple layers of tightly woven material (e.g., cotton or linen);
    • large enough to cover your nose, your mouth and your chin completely, without gaps;
    • secured to the face with ties or ear loops.

Masks not allowed

  • Masks with tears or holes
  • Single-layer masks
  • Plastic masks
  • Masks with exhalation valves
  • Scarves or bandanas
  • Face shields (can only be used in addition to a mask)

Exemptions

Young children under the age of two are exempt from this preventive measure. Also exempt are individuals with a medical condition or disability that makes it difficult to wear a mask, as long as they can provide an official medical certificate along with an identification card (with or without a photo).

QUESTIONS & ANSWERS

MASKS FOR PASSENGERS

Who is required to wear a mask?

All passengers, volunteers and staff must wear a mask at all times in our stations and on board our trains, except temporarily when eating or drinking (you must put the mask back on immediately afterward).

Young children under the age of two are exempt from this preventive measure. Individuals with a medical condition or disability that makes it difficult to wear a mask are also exempt, as long as they present an official medical certificate and an ID (with or without a photo)

What information does the medical certificate of a passenger exempted from wearing a mask need to include?

Individuals with a medical condition or disability that makes it difficult to wear a mask must provide an official medical certificate along with an identification card (with or without a photo). The medical certificate must meet the following criteria:

  • Clearly indicates the passenger’s full name
  • Specifies that the person has a medical condition (unrelated to COVID-19 or any other infectious illness) or a disability that prevents them from wearing a mask correctly. For example: “First name, Last name, cannot wear a mask while travelling due to medical or physical condition unrelated to COVID-19 or any other infectious condition.”
    – The nature of the medical condition preventing you from wearing the mask does not have to be stated on the certificate and does not have to be disclosed
  • Has been dated and issued by a healthcare provider on official letterhead with provider’s full name, license number, and phone number

Please note that the medical certificate may only be signed by a healthcare provider who is a member of a professional order with a license number such as a physician, nurse practitioner, dentist, physical assistant, physiotherapist, optometrist, psychologist, ophthalmologist or a psychiatrist.

What kind of face coverings can be worn?

For your protection and well-being and that of our volunteers and staff, you are required to wear a medical mask, a non-medical mask, or a face covering made with multiple layers of tightly woven material (e.g., cotton or linen). It must be large enough to cover your nose, your mouth and your chin completely, without gaps, and be secured to the face with ties or ear loops.

Not allowed: Single-layer masks, scarves or bandanas, masks with exhalation valves and plastic masks will not be accepted, as they do not provide the level of protection required to limit the spread of the virus. Face shields may only be used in addition to a mask.

What is the WCR’s policy regarding passengers who refuse to wear a mask on board?

As masks are mandated by Transport Canada, failure to comply with these requirements will be considered misconduct that may result in sanctions and/or denial of boarding.

Passengers who cannot wear a mask due to a medical condition or disability must provide an official medical certificate along with an identification card (with or without a photo.)

Are passengers allowed to remove their mask to talk on their cellphone?

No. Masks must be worn at all times in our stations and on board our trains, except briefly when eating or drinking.

ON BOARD OUR TRAINS

How do you proceed to a seat assignment?

To comply with social distancing requirements, we are limiting each rail car to 50% capacity with no assigned seating.  Our train volunteers will seat you upon boarding and we will do everything possible to keep families together.  Most coach seats are in groups of four with a very few in a group of two.  First Class Lounge seats are in groups of two.  There may be a chance you could be seated in a group of four with other passengers, but we will do everything possible to avoid this circumstance. 

What are my options on board if I don’t feel comfortable with my seat location?

You may ask a train crew volunteer if you can change seats. They’ll do their best to accommodate your request if space is available.

Is eating and drinking permitted on our trains?

Eating and drinking is only permitted in the First Class Lounge Car but unfortunately not in the regular coaches.

Are washrooms open on the trains?

Each round trip on the train is slightly less than 2 hours in duration.  Due to COVID the train washrooms are closed to all except for an emergency while on the train.  We advise all passengers to use facilities prior to boarding.  If an emergency presents itself while on the train, please see a volunteer crew member who will assist you to a washroom.

CLEANING

How are trains sanitized on board?

All hard surfaces in our cars, including vestibules, washrooms, tables, armrests, and doors are cleaned thoroughly every day. The cleaning products we use are approved and effectively eliminate the COVID-19 virus.