Is the steam engine running?

Yes! Engine No. 9 went operational in October 2012. In addition to Elmira steam excursions in August, September and October, it operate on selected Market Saturdays in 2014 on Saturday, August 23, 2014; Saturday, September 20, 2014; and Saturday, October 4, 2014.

Is the train accessible?

The train is not wheelchair accessible. There are a handful of steps from the platform level to the car corridor. The first bank of seats is approximately 10 feet from the doorway. Our volunteers are on hand to assist with passenger boarding. We can accommodate most mobility aids provided they are collapsible. We cannot accommodate motorized wheelchairs.

Can I bring strollers on board?

We can accommodate strollers. For the safety of our passengers and crew, all strollers must be collapsed for storage. Children may not ride in strollers while on board.

Are food and drink on sale on board? Can I bring food or drinks on the train?

We offer a variety of pre-packaged snacks and drinks on board for very modest prices. We accept cash payment on board. You are welcome to bring your own food and drink. All we ask is that what ever you bring on board, you take with you when you leave. Please deposit all garbage in the proper receptacles. Please take your children with you.

What types of payment do you accept?

At the Waterloo Station we accept most major electronic payment methods including credit and debit cards. We can only accept cash onboard, at the Market or in St. Jacobs.

Where is the Waterloo Station?

Our Waterloo Station is located at 10 Father David Bauer Drive in Waterloo. The closest major intersection is Erb and Caroline Streets.

Is there parking nearby?

The Waterloo Station has some free parking available. The nearby Bauer Lot has additional parking.

Do I need to buy a ticket ahead of time?

No, though to avoid disappointment we recommend you purchase your tickets ahead of time either online or by phone.

How far ahead should I prepare to arrive?

To avoid disappointment, we recommend that you plan to arrive 30 minutes prior to your planned departure. This will allow ample time to park, either purchase a ticket or trade in an e-ticket receipt, peruse our gift shop and board your train.

Can I buy a ticket onboard?

Yes. For passengers boarding at the St. Jacobs Market, or the Village of St. Jacobs, tickets are available for cash sale on board. We cannot currently accept electronic payment on board.

Can I bring pets on board?

Pets are welcome on board provided they are not a nuisance or danger to other passengers and crew. Should your pet be a nuisance or present a danger to other passengers, you may be asked to leave the train at the next scheduled stop.

Can I smoke on the train?

For the protection of our equipment, and in accordance with local bylaws and provincial legislation, no smoking is allowed in any vehicle or in any building on our property.

Are there washrooms on board?

Yes.

Is my ticket tied to a specific train?

Though our tickets are sold for specific trains, you are welcome to board other trains provided there is space available. In the event that the train is full, every attempt will be made to accommodate you on the next available train. Our tickets are open return which means that you may board other trains for a given day.