Wow! We are blown away by the responses to our Photo and Survey Contest. We had 53 photo entries and 76 surveys submitted. Since we had such a great response, we have declared two winners, one each for the Photo and Survey Entries. In both cases, we picked winners at random. Photo Winner: Marce Garcia […] Read more »
Deadline extended to December 28! Did you join us for the Santa Train this year? We have two great ways that you can enter a draw to win a Family Pass to the 2015 Santa Train.1. Fill out our Feedback Survey below to tell us how we did.2. Send us a picture from your trip. […] Read more »
If you purchased your ticket for the Santa Train this year, you’ll know that we have assigned seats to every customer. We had hoped to be able to contact everyone ahead of time to share their seat assignments, but alas, that proved to be unfeasible. When you arrive at our station, the station staff will […] Read more »
Group bookings may be made for regularly scheduled trains in our 2014 operating season. Groups of more than 20 passengers receive a 20% discount. Group leaders and bus drivers receive complementary tickets. Should you wish to ride the train outside our regular schedule, we offer the option to charter the complete train.
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Yes! Engine No. 9 went operational in October 2012. It has run steam excursion on long weekends in May, June, July and August. Two more excursions are planned on long weekends in September and October. Engine Number 9 will also make appearances during crew training sessions in September and October as steam-trained volunteers are available. These dates are tentative and subject to change without notice.
The train is not wheelchair accessible. There are a handful of steps from the platform level to the car corridor. The first bank of seats is approximately 10 feet from the doorway. Our volunteers are on hand to assist with passenger boarding. We can accommodate most mobility aids provided they are collapsible. We cannot accommodate motorized wheelchairs.
We can accommodate strollers. For the safety of our passengers and crew, all strollers must be collapsed for storage. Children may not ride in strollers while on board.
We offer a variety of pre-packaged snacks and drinks on board for very modest prices. We accept cash payment on board. You are welcome to bring your own food and drink. All we ask is that what ever you bring on board, you take with you when you leave. Please deposit all garbage in the proper receptacles. Please take your children with you.
At the Waterloo Station we accept most major electronic payment methods including credit and debit cards. We can only accept cash onboard, at the Market or in St. Jacobs.
Our Waterloo Station is located at 10 Father David Bauer Drive in Waterloo. The closest major intersection is Erb and Caroline Streets.
The Waterloo Station has some free parking available. The nearby Bauer Lot has additional parking.
No, though to avoid disappointment we recommend you purchase your tickets ahead of time either online or by phone.
To avoid disappointment, we recommend that you plan to arrive 30 minutes prior to your planned departure. This will allow ample time to park, either purchase a ticket or trade in an e-ticket receipt, peruse our gift shop and board your train.
Yes. For passengers boarding at the St. Jacobs Market, or the Village of St. Jacobs, tickets are available for cash sale on board. We cannot currently accept electronic payment on board.
Pets are welcome on board provided they are not a nuisance or danger to other passengers and crew. Should your pet be a nuisance or present a danger to other passengers, you may be asked to leave the train at the next scheduled stop.
For the protection of our equipment, and in accordance with local bylaws and provincial legislation, no smoking is allowed in any vehicle or in any building on our property.
Yes.
Though our tickets are sold for specific trains, you are welcome to board other trains provided there is space available. In the event that the train is full, every attempt will be made to accommodate you on the next available train. Our tickets are open return which means that you may board other trains for a given day.
